Terms & Condtions

    Sort Insurance trading under Sort Services Ltd (Company number: 12894301).


    We can assist you with finding quotations for Van Insurance, Fleet Insurance including courier delivery or any other business use. You are strongly advised to understand the following terms below thoroughly before accepting our services.



    1. Introduction
  • 1.1 This website doesn't generate any quotes itself like other comparison sites as we are not authorised to do so and all access to use of this Website is subject to these terms and conditions (“Terms of Use”). By accessing and using this Website you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you are not permitted to access and use this Website and you should immediately cease accessing and using this Website.
  • 1.2 If you breach any provision of these Terms of Use then your right to access and use this Website will immediately cease.
  • 1.3 This Website is intended for use by UK residents only, aged 18 years and over. You should note that this Website (including products, price references and product descriptions) is frequently updated. Products may be withdrawn at any time, without notice.
  • 1.4 We may amend these Terms of Use at any time and so we recommend that you refer to these Terms of Use each time you use this Website. The amended Terms of Use will be effective from the date they are posted on this Website. Your continued use of this Website will constitute your acceptance of the amended Terms of Use.
  • 1.5 Sort Services Ltd is not the insurer but provides consultancy service and services of clerical nature.
  • 1.6 Sort Services Ltd does not give any advice or make any personal recommendations as to the suitability of any policy to individual or business client’s circumstances. We may describe policy features, but it is the client’s decision to buy.
  • 1.7 Sort Services Ltd is an independent price searching company (not associated with any insurer or underwriter), a 3rd Party who works on customer’s behalf only up to searching the quotations.

    2. Privacy Policy

    2.1 We take your privacy seriously. Please visit our Privacy Policy to find out how we use the information that you provide to us. Your use of this Website is at all times subject to the provisions of our Privacy Policy.

    2.2 We acknowledge and agree to be bound by the terms of our Privacy Policy. We shall comply with all applicable data protection legislation in force in respect of the personal data we collect from you.


    3. General

    Sort Services Ltd does not intend to carry out any regulated activities therefore, we DO NOT Regulate, Monitor, Forward, Administrate or set up any policies. We may read or describe all the quotes to you and the features and benefits, but it is solely your (clients) task to buy or go ahead with the rest on your own.

    3.1 If any provision of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this agreement and the remainder of the provision in question will not be affected. English law will apply to this agreement and the parties agree to submit to the non-exclusive jurisdiction of the English courts. Save as expressly provided elsewhere these terms and conditions shall apply only between us and you and no other person shall be entitled to benefit from them

    3.2 In terms of Searching quotes our activities DO NOT include the following- {Under Section 19, FSMA Act 2000, Order 2001(RAO) - FCA Handbook}

    • A) Accepting deposits or arranging cover
    • Under Section 19 of FSMA provides that a person may not carry on a regulated activity in the UK unless he is authorised or exempt. The ''Regulated Activities'' are specified in the FSMA Act 2000, Order 2001(RAO) - FCA Handbook
    • A) Effecting or carrying out contracts of insurance as principal.
    • C) Assisting in the administration and performance of a contract of insurance.


    3.3 No Advice
  • Sort Services Ltd does not offer financial, investment or other advice. Nothing on this Website constitutes financial, investment or other advice by us in relation to any product.

    • 3.4 In terms of any other financial services our activities do not include the following-

    1. Issuing e-money
    2. dealing in investments
    3. arranging deals in investments
    4. operating a multilateral trading facility
    5. managing investments
    6. safeguarding and administering investments
    7. establishing collective investment schemes
    8. establishing stakeholder pension schemes
    9. providing basic advice on stakeholder products
    10. advising on investments
    11. advising on home finance activities
    12. Lloyd's market activities
    13. entering funeral plan contracts
    14. entering into a home finance activity
    15. administering a home finance activity
    16. entering into a home finance activity
    17. administering a home finance activity


    3.7 FSMA Regulatory and PCI DSS Compliance Information:

    As stated in clause 2 and 3 above, as a professional firm we do not perform any of the above regulatory activities, therefore according to The Financial Services & Markets Act 2000 (FSMA) we are not required to be authorised and regulated by FCA and PRA. In terms of handling personal and sensitive data and payment information we are registered with ICO as per Data Protection Act 2018 & GDPR compliant and made our declarations to the information commissioner. As a merchant we provide information to Squareup International Limited to be compliant with (PCI DSS) Payment Card Industry Data Security Standards.

     In General,

    • A) If any part of these Terms of Use is determined to be legally invalid or unenforceable, such provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms will continue unaffected.
    • B) You or we will not be prevented from taking any further action if you or we fail to enforce the rights granted under these Terms of Use.
    • C) These Terms of Use constitute the entire agreement between you and us relating to your access to and use of this Website and supersedes any prior agreements (including any previous terms of use of this Website).


    4.Third party products
  • 4.1 You can apply for a number of products via this Website. These products are not provided by us but are instead provided by third parties over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any product before doing so. Before making a decision to purchase a product, you should consult the relevant product documents. The presence of a product on this Website does not constitute an endorsement by us of the provider, the product, the content of the provider’s website, or the activities of the provider.
  • 4.2 All product prices are quoted in UK pounds(£).
  • 4.3 We are not responsible or liable for any loss or damage you or any third party may suffer or incur in connection with any product you obtain after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product.
  • 4.4 This Website contains statements regarding the terms of the products, including features and inclusions. Some of these statements are generalised in order to give you a summary of the products being compared. However, not all products are the same and you should confirm the exact terms of any product that you intend to purchase prior to purchasing that product. The product information supplied on the website is available only to UK residents.
  • 4.5 By submitting your personal details through this Website, you are able to make an offer to obtain a product from a third party provider. That offer may be accepted or rejected. The contract for the product will only be concluded once your offer has been accepted by the relevant third party provider. If your offer is accepted then the product will be provided to you, subject to the third party provider’s terms and conditions. You will receive written confirmation if your offer has been accepted.
  • 4.6 Our website may contain hyperlinks to other websites as part of our service. Links are provided for convenience only and inclusion of any links should not be taken to imply ratification of the third party website. These websites are owned and operated by third parties and therefore we accept no liability for any statements, information, products or services that are published on or may be accessible through them.


    • 5. Duty of Disclosure
  • 5.1 All quotations are given on the basis of "Utmost good faith.
  • 5.2 You must act with utmost good faith toward all the questions and provide honest and accurate information at all times. This obligation applies at the time of applying for the policy and continues throughout the duration of the policy.
  • 5.3 We must be presented with a fair and complete statement of the nature of any risk submitted to them. If you do not provide complete and accurate information, containing all material facts and circumstances, then your policy may not be valid in the event of a claim or a higher premium may be payable.
  • 5.4 A circumstance is material if it would influence the judgment of a prudent the company in calculating the premium or assessing whether the risk would be accepted or rejected. Accordingly, you must provide all the facts material within such a submission and update this information where relevant between initial enquiry and attachment of any cover and during the term of any policy. This applies equally to new orders, adjustments, renewals, extensions of cover, endorsements and claims.
  • 5.5 Please note that your obligation to provide material information to the quotation firm is an overriding obligation. Where quotation firm do not request specific information within a proposal form or questionnaire, this does not mean that such information is not material. If you are in doubt as to whether information is material, please call us on - 0330 113 2448

    • 6. Use of the website

    By using this website you agree that you will not do anything that affects the reliability or security of the website or causes unreasonable inconvenience to other users or ourselves. You are only permitted to use our website for personal use and if you are a UK resident. Unauthorised use includes commercial use, which is strictly prohibited and we reserve the rights to take further action such as legal action.


    7.The Sort Services Ltd service and how we are paid
  • 7.1 We provide a service on this Website which enables you to research and compare car quotes, Van quotes, Home quotes and Accident management all of which are provided by third parties. We are not the insurer and do not provide consultancy services and services of intermediary nature. Please be aware we do not offer any advice or recommendation as to the suitability of any policy to individual or business client’s circumstances. We simply search the market for the cheapest rate on a non-advice basis. We may describe policy features, but it is your (client’s) sole decision to buy.
  • 7.2 Your responsibility to provide accurate details and if your insurer provides any unfair terms the following terms and conditions are applicable for all customers (specially who consumes Quote service): if you agree with insurer’s/broker’s terms and conditions as stated on their website. You pay Sort Services Ltd a separate service fee for price searching work. If the insurer accepts the payment from your bank card, this fee is non-refundable. We do not take any commission from the insurer and our services are limited to price searching. If the payment does not go through due to incorrect or false information provided to us by you, such as but not limited to undeclared accidents, penalties & NCB, we reserve the right to charge for our service from the amount that you would pay to Sort Services Ltd, even if we do not manage to find you quotes with the correct information given to us afterwards. If any similar quotation that is generated through our work is bought, the charges for our work may apply depending on circumstances. If the insurer imposes any unfair terms to cancel your policy, depending on the time of cover we may deduct only £50 of the service charge you have paid us and refund you the rest although according to our full terms we are not obliged to do this. Sort Services Ltd is a service providing company, not the insurer or broker. In terms of legality and data accuracy any information entered on the insurer’s website has been recorded and insurer/broker sends you this via email link or post. It is your responsibility to check your policy documents, statement of facts and staying updated with your Insurer requirements from time to time. As an independent price searching company we do not monitor or administrate any policy
  • 7.3 We do not conduct activities as a broker or agent for any specific company. Coherence to Consumer Rights Act 2015 and The General Data Protection Regulation (GDPR) . The client (yourself) is appointing or authorising us to carry out price searching work on your behalf to find you quotation or renewal comparison from the available market (based on the accuracy of the information you have submitted to us). Sort Services Ltd does not make any personal recommendations or suggestions or give any financial advice to the suitability of any products to our clients (yourself) as we are not FCA regulated.
  • 7.4 Some of the insurers do not like 3rd party involvement in quotation searching on customer’s behalf therefore, we strongly recommend you to double check with the insurer before going ahead with the policy yourself whether they accept it or not following the quotations links sent by email to you. However, if your policy gets cancelled anytime within 3 months of receiving the quotations links from us we may search for you again for free or we will issue full refund of our service charge if any occurrence or mistakes made by us during the searching process (subject to mutual convenience and reliable fact). After receiving quotations links in the email, if you find any details incorrect or inappropriate please amend it with the insurer immediately before going ahead further and if premium increases due to that amendment, we will adjust the difference with our service charge or search for you again with free of charge (Subject to price comparison sites algorithm).

    • 8. Permitted use
  • 8.1 You are only permitted to use this Website for personal use, subject to your compliance with these Terms of Use. Commercial use of this Website is strictly prohibited

  • 8.2 You are not permitted to do anything that may affect the security of this Website or any information or material stored within it.
  • 8.3 You agree not to: (A) use any automated tool (such as a spider, robot or aggregation tool) to access, copy or extract such information; (B) copy or disclose to any person, any Website content, other than as expressly permitted by these Terms of Use; (C) use any method or process (including data scraping, collection or accumulation tool, robot, spider or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or repackaging any Website content; (D) use any method or process to consolidate or combine any Website content with any other content, data, information, images or material; (E) reverse engineer, disassemble or otherwise attempt to construct or identify this Website’s source code, formulas or processes; (F) use systematic, repetitive or any other methods which are designed to obtain a large number of quotes, comparisons, rankings or other pricing and related information from this Website; (G) use, obtain or attempt to obtain from this Website, information in order to identify or discover pricing, underwriting, rating and related business methodology or systems; or (H) post, distribute or send any ‘spamming material’ or any other form of bulk communication.

  • 8.4 You are not permitted to use this Website in any unlawful or fraudulent manner.
  • 8.5 You agree that if you provide any information on this Website, that information will be true, accurate and complete.
  • 8.6 This Website is intended to be used for quotation search, but Sort Services Ltd is not able to bind any third-party provider or ensure that any third-party provider sells any product to you. Accordingly, nothing on this Website amounts to an offer by us or any third-party provider to: (a) sell any product to you; or (b) enter into any contract with you.

    • 9. Intellectual property rights
  • 9.1 The word or mark “Sort Services Ltd” however represented, all associated logos and symbols, and any combinations with another word or mark, are the trademarks of Sort Services Ltd or one of its group companies.
  • 9.2 All intellectual property rights in any material or content contained in or accessible via this Website is either owned by Sort Services Ltd or has been licensed to us for use by us.
  • 9.3 You will only make fair use of the trademarks on this Website and will not use them: (A) as part of your own marks; (B) in a manner which is likely to cause confusion or damage to the reputation of Sort Services Ltd; or (C) to identify or imply endorsement or otherwise of products or services to which they do not relate.
  • 9.4 Except as set out elsewhere in these Terms of Use, none of the intellectual property rights belonging to Sort Services Ltd or our licensors in and relating to this Website (including any content or material displayed on this Website) may be used, copied, published or distributed by you without our prior written consent.

    • 10. Exclusions of liability
  • 10.1 This Website, content and services are supplied to you on a strictly “as is” basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, reliability, timeliness, accuracy, completeness, security or that they are free from error.
  • 10.2 We try to ensure that the information displayed on this Website is accurate, however your access to this Website and any action you carry out on the basis of information you obtain from this Website is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.
  • 10.3 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.
  • 10.4 We aim to provide uninterrupted access to this Website but we give no warranty as to the uninterrupted availability of this Website. We reserve the right to suspend, restrict or terminate your access to this Website at any time.
  • 10.5 We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to: (A) your use of, reliance upon or inability to use this Website or content; (B) the deletion with or without notice or cause of any of your data or information stored on this Website; (C) any loss of your content or communications resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of this Website at any time; (D) the removal from this Website of any content or communications sent or posted by you on or via this Website; (E) any circumstance that is outside of our reasonable control; and (F) any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you.
  • 10.6 Nothing in these Terms of Use is intended to exclude or limit our liability for death or personal injury, our fraud or any other liability which we may not by law exclude or limit.

    • 11. Indemnity
  • You agree to indemnify us, our directors, employees, agents, and contractors for any loss suffered, or any costs that may be incurred arising from your breach of these Terms of Use or your use of this Website.

    • 12. Financial Services Compensation Scheme (FSCS)

    Your insurer or service provider would normally be covered by Financial Services Compensation Scheme (FSCS). You may be entitled to the scheme if your insurer can not meet their obligations. Any amount paid to your insurer would be covered by FSCS; this depends on the type of business and the circumstances of the claim. Further information about compensation schemes arrangements is available from the FSCS website www.fscs.org.uk or post to Financial Services Compensation Scheme, 7th Floor Chambers, Portsoken Street, London E1 8BN.


    13. Definition of Quotes

    Although we can not tailor or trim any information unless your circumstances changes and with the service that we provide we do not act as a broker, agent or third party for any particular insurer at any one time, although we work as an independent Price Searcher. We have provided you with links to comparison websites, and other various companies, to find you the best possible deals. In any case if would like us to manually fill out any form on your behalf according to your individual specification and circumstances, we can work on finding you quotes, as long as you authorise us and provide us with accurate information. With the given information we will manually search into a variety of prospects to find covers. Usually this is a more challenging premium which in turn will save you money and time. We cannot make any alterations to the quotes / policy. The quotes do not include any charges from insurer or broker that may arise later on if you instruct any amendment or alteration to the policy after setting up. Such amendments might be a change of car or change of address for example. When we provide you with quotes we always process your data and payment information according to the Data Protection Act & GDPR 2018.


    14. Price delivery

    Predominantly, you will receive quotes within maximum 8 business hours by text (sms) to the mobile number or the email you had given us. You will then be contacted by a telephone call to discuss your quote further; this will give you the opportunity to learn more about the policy features and give you the chance to make any queries that you may have about the quotes. The price we deliver is completely reliant on the availability of the third party sites and on the overall performance of the World Wide Web. We might not be able to provide quotes to you in certain circumstances. You will be advised accordingly if this is the case. We will contact you via telephone, SMS or email when a quote is ready for you.


    15. Your obligations

    It is your responsibility to answer all questions on the relevant form to the best of your knowledge and authenticity. If you are not sure of any answers, then you should disclose any information you think might be important. If the answers are incorrect, your application may be rejected or additional premiums could be payable, which the insurer reserves the right to collect. Upon purchasing a policy it is your responsibility to check and if necessary amend any details with any broker or insurer who you decide to purchase your policy from. If you fail to do this, this may invalidate the policy. It is solely your responsibility to read the Terms and Conditions of your product that you are purchasing from your service provider. The details should be accessible to you via the third party web link. It is important you understand the Terms and Conditions agreed with us only relate to this website.


    16. Terms of risk

    All providers specialise in dealing with different levels of risks and they do not quote on risks that fall outside their target customers. The more "high risk" or "non-standard" your risk is categorised by them, the fewer quotes you will receive. At times it might not be possible for you obtain a quote at all over the internet.


    17. Claims & Underwriting Exchange Register

    Insurers pass information to the Claims and Underwriting Exchange Register run by Database Services Limited (IDS Ltd), the Hunter Database run by MCL Software Ltd and the Motor Insuring Anti-Fraud and Theft Register run by the Association of British Insurers (ABI) to help the insurer check the information provided and also to prevent fraudulent claims. When application for cover is submitted the insurer dealing with your request for Insuring may search these Registers and any other relevant registers. Under the terms and conditions of your policy, you must tell the insurer about any incident (such as an accident or theft) regardless of blame and whether a claim has been made or not. When you tell the insurer about an incident, the insurer will pass this information to the Registers and to any other relevant agents/bodies.


    18. Motor Insuring Database

    Your motor Insuring policy details will be added to the Motor Insuring Database (MID) run by the Motor Insurers' Information Centre (MIIC). This can sometimes take up to 7 days to get your policy details updated on the MID. You can also check information about your own vehicle at www.askmid.com. MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing. Police may also use MID data for the purposes of investigating whether a driver's use of the vehicle is likely to be covered by a motor Insuring policy and/or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad) other UK insurers, the Motor Insurers' Bureau and MIIC may search the MID to obtain relevant car Insuring policy information. Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this at www.miic.org.uk


    19. Events of accidents and Claims and Underwriting Exchange (CUE)

    Any driver/policy holder who has had any accidents (fault or non-fault) or claims (whether claim made or not, or just notified) in the last 5 years must disclose this information at application stage. Failing to do so could invalidate your policy, where cancellation fees may apply. You also have the risk of your current premium increasing. Insurers or brokers have accessibility to check with CUE for the history of any accidents or claims recorded within the CUE database. The Claims and Underwriting Exchange (CUE) is a central database of motor, home and personal injury/industrial illness incidents reported to companies, which may or may not affect your application/policy.


    20. Motor convictions, fixed penalty or disqualification and Driver and Vehicle Licensing Agency (DVLA)

    Any driver who has had any motor convictions, fixed penalties or disqualifications in the last 5 years must disclose this information at application stage. Failing to do so could invalidate your policy, where cancellation fees may apply. You also have the risk of your current premium increasing. Insurers or brokers may also check with DVLA for the history of any motor convictions, fixed penalties or disqualifications recorded within the DVLA database. The Driver and Vehicle Licensing Agency (DVLA) is the organisation of the UK Government responsible for maintaining a database of drivers and a database of vehicles in Great Britain.


    21. No claims bonus (NCB) / No claims discount (NCD)

    Proof of No Claims Bonus (NCB) may be required if you take out a policy were a NCB has been applied. It is solely your responsibility to provide the proof of NCB. This proof should be either a renewal notice or letter from your previous cover provider, which shows the main driver as the policy holder (yourself) and the NCB declaration. A policy schedule is not the correct form of proof and may be rejected. The NCB can only be used on one policy at a time, and must have been used on a policy within the last 24 months.


    22. UK residents only

    The products and services described on this website are only available to residents of the United Kingdom insuring within Great Britain, Northern Ireland and the Isle of Man (excluding the Channel Islands). By using our services, you confirm that all applicants on your policy are UK residents only. If any of the policy holders have a change to residential status then it is your responsibility to immediately notify the cover provider.


    23. Intellectual property

    The copyright material contained in this website and any brands and trademarks included belongs to us or our licensors. You may download, copy or store the content and other downloadable items displayed on the website subject to the condition that the material may only be used for personal purposes. Copying or storing the contents of the website for commercial use is highly prohibited. You must not use such information or copyright material unless you have obtained written permission from us or the owner to do so.


    24. Responsibility for content

    The Information provided on this website is on an "as is" either end basis and make no representations or warranties of any kind in respect of the contents and disclaim all such representations and warranties. Furthermore, we make no representations or warranties about the completeness, suitability, or accuracy for any purpose of the information and related graphics published in this website. The information contained in this site may contain technical inaccuracies or typographical errors. Howsoever, all our liability arising for any such errors or inaccuracies is expressly excluded to the fullest extent permitted by law. We make no warranty that the website or any linked website is free from viruses, mal ware or other malicious computer problems. You are responsible for ensuring that you use the appropriate Antivirus software. Neither we nor any of our employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is an inclusive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of or damage of property, loss of income, profit or data in claims of third parties. None of the exclusions and limitations under the clause are intended to limit any rights You may have as a consumer under local law or other statutory rights which may not be excluded or in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.


    25. What will you have to pay us for our services?

    Details of any fees or charges for amendments related to your policy can be found in your policy documentation from your insurer. Any such fees are payable directly to your cover provider. Any other fees will be discussed or advised of before proceeding with the policy. We provide the non-obligatory quotes for free however, if you decide to go ahead further by using the quotations or its reference, then you will be liable for a separate service charge. When we provide you with quotes our variable service charge is always included with it and you pay us this service charges after you happily sorted out your needs with your provider. However, you will be paying us for searching the quotes for you. If you give us any false or inaccurate information, it may result in cancellation of your policy and our service charge will not be refunded. We do not share the service charge with any of your product or service provider also this is not linked with your policy. However, if you are not satisfied with our standard service or due to any sorts of error (including clerical & typing) you suffered from any inconveniances, we re-imburse the difference or in some cases we refund the full amount of our service charges (subject to eligibility).


    26. Indication and level of our administration and service charges

    It is a requirement from Trading Standards that we make you aware of our level of charges therefore, the quotes you receive by SMS or email it reflects with the following text- (Included All Charges) with the total prices. Our service charges are calculated on an hourly charge basis, Senior Service Providing Officer or Management per hour on a time basis of £200 for work done and £150 per hour for all other fee earners. Administrative charges include all letters and e-mails sent out by us and all telephone calls made and received by us will be charged at £25 and £20. If all or part of any bill rendered by this company remains unpaid we may be able to charge interest and our charges are subject to annual review.


    27. Complaints procedure

    If you have a complaint about our service or your policy, please contact us first by phone and if after talking to us you are still not happy please write to our Service Quality & Assessment Manager at the address shown below. If you prefer to communicate via email or fax we are happy to correspond with you using these methods as well. You may contact us on 0330 113 2448 between 9am to 5pm Monday to Friday, not including Bank Holidays. We will attempt to resolve your complaint within 48 hours. If this does not happen we will discuss the next step with you. If you wish to write please address your letter to: Complaints Dept Of Sort Services Ltd. Please include details of your name and address, a contact telephone number, your policy or quote number and details of why you are unhappy. If there is insufficient information then we contact you either via telephone or email to ask for further information. Depending on the nature of the complaint it may take up to two weeks for a resolution. During this time you may receive a final response or a letter explaining why we are not yet in a position to resolve your complaint and when we will be contacting you again and if it is found that, due to any sorts of error made from our end (including clerical & typing) you have suffered from any inconveniances, we re-imburse the difference or we refund the full amount of our service charges (subject to eligibility).


    28. Fraud

    It is fraudulent if you or anyone acting on your behalf misrepresents or deliberately fails to disclose information or facts at any time whether at application stage or during the term of the policy or at renewal of the policy that would materially impact either the terms and conditions or the issue or renewal decision itself. This also includes were the insurer has been provided with any information or documents which misrepresents or conceals the truth or are stolen. If fraud is suspected then the insurers have the right to cancel or void your policy and any other related policies at any time. The insurers may seek to recover any costs they have incurred and may not return any premium.


    29. Termination

  • We have in our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of Your rights to use the website if you:
  • 29.1 Breach these terms and conditions and act inconsistently.
  • 29.2 At any time violate or attempt to violate any rights of other user of the website or third parties.
  • 29.3 Are involved in any fraudulent activity.
  • 29.4 Threaten or abuse employees of Sort Services Ltd either verbally, physically or in any other form.
  • 29.5 We reserve the right to refuse any price search works / quotations within our discretion.


    • 30. Governing law
  • 30.1 These Terms of Use and your access to and use of this Website is governed by and will be interpreted in accordance with the laws of the UK.
  • 30.2 Each of you and us submits to the non-exclusive jurisdiction of the courts of the UK in connection with these Terms of Use and your access to and use of this Website.